Novotel London Excel

very helpful staff, nice location and reasonable as long as booked through 3rd party

Good service, clean rooms, great breakfast, bar open late, very soft duvet and comfortable beds!

A spacious and comfortable room with excellent facilities. Flexible arrangements during the London Marathon. Sufficient staff at Reception to avoid unnecessary queueing.

staff very nice, very fancy hotel, had a cool ice machine outside room which was very useful. bathrooms were vey classy. very close to o2 arena which a helpful. very easily accessible from tube

could have had a dvd player in room or just normal TV channels

Great location opposite Excel and near the dlr station; very comfortable bed; well-equipped room; excellent shower and bath; friendly, helpful staff.

When I opened the window there was quite a lot of noise outside (including from the planes going to City Airport). Breakfast was expensive so I didn't have it. I'd have preferred a pool to a gym/sauna.

It was a great location for the Excel and very comfortable with good facilities in both the room and the hotel as a whole.

The hotel is new and has good rooms and generally impressive standards. Breakfast was excellent. Location is good in that the redeveloped dock area is attractive, and very convenient for the O2.

Not good for convenience to the West End. Broadband / films is expensive at £19.50.

The staff were very pleasant and helpful. Our room was very clean and had both a shower and a bath. The hotel was very convenient as we were attending and event at Excel.

We thought that the breakfast at nearly £16.00 for a continental breakfast and nearly £19.00 for a cooked breakfast was very overpriced.

The hotel was convientley situated, it was very clean,, pleasant stay.

I have to say that I thought we had booked a superior room but did not look or feel like one. I have paid less for a much superior room. The food at breakfast was good but the evening buffet was a let down, the food was lukewarm as it was only kept uinder heated lights, has better in a all inclusive package hotel, so this was very disappointing, would I eat there again, no way.

It was very quiet at night so we had an excellent sleep.

Our room faced into the centre of the complex so it was a bit dark with an uninteresting view. Some rooms overlooked the docked and enjoyed the sunshine.

In general it is the best one in the 3 hotels within walking distance to the Excel Dockland.

House keeping is lazy and not professional. The first day I felt my cosmetic was touched and cream was all over the tube, the other day as we left from the room at 13:00 not in the morning, there was no house keeping at all for that day.

chose hotel for closeness to o2 arena as going to peter kay .Staff very helpful when giving directions to get to hotel from kings cross station when i phoned before arrival and also how to get to o2 from hotel . ...very easy to get to o2. Front desk staff very polite , friendly and helpful. Good breakfast choice in comfortable surroundings. Would recommend for visit to o2.Hotel very good at accommodating special dietary needs.

The peacfulness of the location

convenient location, very easy to get to london, very comfy hotel, nice breakfast, our family liked it a lot and we would stay there again

The fact that we slept in till after the check out time and the staff were very polite in their manner and did not make a fuss. Excellent customer service.

It was good to have spa facilities on site but the steam room looks like it has seen better days and needs a makeover.